Sue et Mike Reynolds
★★★★★
Thank you so much for all your help and excellent service today , by telephone from France . Our daughter Catrin said how brilliantly helpful you were yesterday ....she spoke to Dan ....it enabled us to choose our grandson an upgrade from his current guitar ( which also came from your establishment ) as he has progressed so well.
Impressed by the excellent French too !!
Once again , brilliant service,
Merci bien - December 2017
Sean Page
★★★★★
I've been pestering the store for weeks now to get the Guild S 200 Thunderbird in Black. The lovely Julie in the office has been constantly updating me via email about delivery dates and cost. Dan in the shop has helped and chatted with me a few times about this guitar and guitars in general and has been a pleasure to talk to. I picked the guitar up today, it was as good as expected and thoroughly enjoyed myself in the store for nearly an hour. Overall, a great store, well presented, great staff and a very friendly atmosphere. I am a very happy customer and I will definitely be back.
Luis Be
★★★★★
Excellent communication. Guitar setup was flawless. Would definitely recommend!
Phill Robinson
★★★★★
Quick delivery
John Guthrie
★★★★★
Great communication. Fast delivery.
Marion
★★★★
Delivered within specified time frame. Good price compared to other sites
Richard
★★★★★
Helpful conversation prior to order with a callback to clarify details. On ordering communication was good with regular updates until delivery. A great guitar at a great price.
Terry
★★★★★
Great Guitar for the price and the best price around also. Very Good communications throughout. Good advice on even when and where to park my car when I came up to pick it up.
Dan Whitehouse
★★★★★
Very quick delivery great service and price
Matthew Margetts
★★★★★
Found what I wanted easily and the processing and dispatch were very prompt.
Dan
★★★★★
Managed to find a Fender FSR Rosewood Telecaster on the site and dropped them an email to make sure they still had it and would still have it ready for payday the next week. Excellent comms throughout with offering advice on which amp to pair it with. Mick even phoned me up after I had placed the order to ask when I would want it delivered to make sure someone was in to sign for it. Excellent service from start to finish. Will be using again.
Kevin
★★★★★
I only bought a little box of plectrums, but my god they were fast, even with free postage! Brilliant service, the tiniest delivery I have ever had, thank you!
Jeffrey
★★★★★
Prompt friendly service
Ciaran
★★★★★
Jasmine 34s guitar arrived well packaged and in first rate condition. Communication from Julie before it arrived was excellent. Wouldn't hesitate to order from Guitar Superstore again.
Chas
★★★★★
I have visited the shop several times over the last 18 months and on each occasion I have received excellent service. Prices are competitive, the staff are all very knowledgable and customer service is second to none. In the past I have purchased a classical guitar and various accessories from the shop for my young son. My most recent visit was last weekend when my son decided he wanted to spend all his savings on an electric guitar & amp etc. On this occasion it was Dan who was helpful and patient with us while he tried the kit in the shop before buying - thanks Dan. I would definitely recommend GSS to anyone.
Allan
★★★★★
Mandolin arrived on time as promised and very well packed. Excellent and friendly service.
Ian
★★★★★
I was hunting all over the net for a gretch guitar ukulele. Was about to give up when I came across the Guitar Superstore's website. They had one in stock, I phoned to check as other sites had the same claim only to offer availability in February. The chap confirmed they had one left and offered to do the transaction over the phone right their. Couldn't have been more helpful. Ordered Tuesday at 5.30pm arrived Glasgow 4.30pm Thursday!!. Outstanding at this time of year and free post and packaging.
Richard
★★★★★
With wide choice a products, competitive prices, fast delivery and great customer service, it really doesn't get any better than this. Very pleased and highly recommended!
Nicola
★★★★★
Great communication and very good service. Received item quickly. It's a present for my son for Christmas so I can't review the item yet but I would definitely buy from Guitar Superstore again. They have a shop locally to me and the service in there is great too so would not hesitate to recommend them.
James
★★★★★
I have been using Pete's shop since he started out in Burton many years ago (actually the shop was across the road). Always found it great
Adrian
★★★★★
Super impressed with my new Ditto Looper Pedal! The delivery was fast and packaged really well. A* service! Thank you!
Stewart Jackson
★★★★★
great selection of picks with no fuss
Rafal Dyczynski
★★★★★
Good price, great customer service, quick delivery.
Ken Lunn
★★★★★
Perfect service. I ordered a Marshall pedal online & it arrived exactly when you said it would & at a better price than any other supplier. I recommend you to anyone that asks. Thank you.
David Wilson
★★★★★
A great site to do business with. I bought my Guild 12 String Guitar from them and this was delivered within 2 days of ordering. Also later answered queries that I had immediately by phone.
David Viner
★★★★
Good quick service - they would have got 5 stars but for one thing. Their shopping basket had rounding errors. My order came to £6.99 but, by the time it had been split up into VAT and Net values, the value sent to PayPal was £7.00 - ok, a only a penny in my case, but still worth pointing out!
*Customer was refunded the additional error amount immediately*
Colin Sutcliffe
★★★★★
Great customer service, help and advice. Guitar delivered promptly with no issues. Would strongly recommend.
Rob Pyke
★★★★★
I' ve purchased many things from here, never had anything but amazing service, Best music shop in derbyshire, Online prices but with the service of a brilliant music shop, nothing else comes close to this shop, Buy your things from here :-)
Mel
★★★★★
Ukulele...Thanks! I would like to say a great big thanks for being so helpful in the shop today when I brought my son to get a new Ukulele. We ended up with the Kala exotic wood and he is absoloutly thrilled with it. I have never met such helpful staff as yourselves in a music shop before. It made a change for people to be so passionate about there job, we will definately be back! Billy will make sure that poster is put up at school in the music department to advertise the concert Thanks again Mel
Richard
★★★★★
A fantastic team of guys... We've been in Burton for 13 years and have gone there for all of our musical needs, which have been varied and many. They are all friendly, chatty, helpful and very professional. If they don't have it, they will do their best to get it. They offer a comprehensive service and offer great value for money. The only downside is space, they need more of it. The online store is great and the facebook page is a great way to keep up to date on what's going on. They are knowledgeable on the stock they sell, and will give help and information where they can.
Ian
★★★★★
Each time I visit the store with any guitar related issues or inquiries, the staff are immediately willing to offer advice. Their individual and collective knowledge is second to none and nothing is too much trouble. Each one of them are willing to ring up manufacturers there and then to inquire about my inquiry. If a question i ask is particularly difficult to answer there and then, they search or ring up various contacts to answer that question later in the week. When testing amps they methodically go through each amp that they think would compliment your playing style until you find the right one for you, no matter if it takes hours. They tell you the definitive detail of each amp so that it is almost tailored for your playing needs. They take interest in your guitar preferences and suggest models that i might like when i next visit the store. luckily i have the same taste as they do. When i purchased my Godin lgxt they prioritised that order as it was difficult to complete as the first one sent was lost during the shipping process, despite this they wouldn't give in until my order arrived. Likewise when i purchased my PRS custom 24, they told me about them as they thought i might be interested in them. The service on these two and every occasion is more than is expected, they are fast, thorough, proactive, caring and great people to deal with. Thank you Guitar Superstore!!!!!!!
Jack
★★★★★
Fantastic stock. Great knowledge and help from hairy people. (Mostly hairy) Quickly becoming a one stop shop for all you need. Pleasure to chat and deal with.