Which payment methods do you accept?
You can pay with debit or credit cards (Visa/Mastercard) immediately on our secure Klarna Checkout. If eligible, you can also choose to pay on delivery or 30 days after delivery with Klarna's Pay After Delivery options (subject to an agreement with Klarna's terms). If applicable, you will be offered these options in your checkout when you proceed through. You can also checkout with PayPal Express from the basket. If you are looking for finance options, we also offer V12 Finance to help you spread the cost of your purchases. Click here to find out more about our payment and finance options.
When will you deliver my parcel?
This is dependent on stock availability at the time of your order. All in stock orders are posted out the next working day and are usually delivered within 2-3 working days. Please check the stock availability on the product page before you place your order. We will always contact you with more information about the status of your delivery and include tracking information if sent by courier. Click here to find out more about our delivery options.
Can I collect my order from the Burton on Trent store?
For any UK orders over £39, you can choose to Click & Collect. Simply select the Click & Collect delivery option during the checkout process. Payments must be processed to secure a Click and Collect order. Your order will be placed and we will email you once the goods are ready for collection. We will reserve your goods in the store for 7 days. If the items are pre-ordered, special ordered, or out of stock items, we will let you know when to expect delivery to the store. You can choose to pay by card, PayPal or V12 Finance. Click and Collect cannot be paid by Pay After Delivery. Click here to find out more about Click & Collect.
What should I do if I have have a problem with my order or there is an issue with the item/s I ordered?
In the event of you having any issues or any questions about your purchase, please do not hesitate to contact us.
What should I do I if I need to return an item?
You can return your item wihin 14 days from receipt of goods as per our terms and conditions please just contact us to arrange this.
How do I know when you have had new products and new brands arrive at the store?
We regularly post on social media about new products and brands that we are loving!
Follow us on Facebook YouTube and Instagram for all the latest posts!
I've got a few more questions?
No problem, just send us a message on our contact us page , call us on 01283 500266 or use our live chat to speak to a member of our team and we will help answer all of your questions!